Privacy Policy

Last Updated: September 17, 2026

At X-Tech Medical Systems Pvt. Ltd., we respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or interact with our website https://xraymachines.in/.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About X-Tech Medical Systems Pvt. Ltd.

X-Tech Medical Systems Pvt. Ltd. is a medical imaging equipment manufacturer and supplier based in West Bengal, India. We provide X-Ray Machines, Digital Radiography (DR) Systems, C-Arm Systems, X-Ray accessories, and related medical imaging solutions for hospitals, clinics, diagnostic centres, and healthcare facilities.

Our website provides information about our products, services, company, and allows visitors to contact us or submit enquiries.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you submit an enquiry, contact form, quotation request, or communicate with us, we may collect information such as:

• Full name

• Phone number

• Email address

• Company or organization name

• Subject or enquiry details

• Product or service requirements

• Any other information voluntarily provided by you

You are not required to provide personal information simply to browse most areas of our website. However, certain features, such as enquiry or quotation requests, may require relevant contact information.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, which may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Website interaction data

• Date and time of visit

• Referring website or source

• General geographic information

• Other technical or usage information

This information may be used for website security, analytics, performance monitoring, and improving our website experience.

3. How We Use Your Information

We may use the information collected through our website for legitimate business and operational purposes, including:

• Responding to enquiries and contact requests

• Providing product information

• Preparing quotations

• Understanding customer requirements

• Providing information about X-Ray machines and related products

• Providing installation, service, or technical support

• Improving our website, products, and services

• Maintaining website security

• Understanding website traffic and user behaviour

• Managing business communications

• Preventing fraudulent or unauthorized activity

• Complying with applicable legal and regulatory requirements

We will use personal information only for purposes that are reasonably connected with the interaction or service for which it was provided, unless otherwise permitted or required by law.

4. Enquiry and Contact Information

If you submit an enquiry through our website, the information you provide may be accessed by authorized members of our team for the purpose of responding to your request.

For example, if you request information about a Digital X-Ray Machine, DR System, C-Arm System, or other medical imaging equipment, we may use your contact information to respond with product details, specifications, pricing information, availability, installation information, or other relevant assistance.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance user experience.

Cookies are small data files stored on your device by a website.

Cookies may be used for purposes such as:

• Remembering website preferences

• Improving website functionality

• Understanding website traffic

• Measuring website performance

• Analyzing visitor behaviour

• Improving marketing and communication efforts

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Services

We may use third-party tools and services to understand website traffic, measure performance, improve our website, or support our marketing activities.

These services may collect information such as device information, IP address, pages visited, interactions, and general usage data according to their own privacy policies.

Third-party services used on our website may include analytics, advertising, communication, security, hosting, or other technology providers.

We do not control the privacy practices of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing personal information through their platforms.

7. How We Share Your Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information with trusted service providers, contractors, technology providers, or business partners when reasonably necessary to:

• Operate and maintain our website

• Process enquiries

• Provide requested services

• Maintain website security

• Provide technical support

• Analyze website performance

• Comply with legal obligations

Such sharing will be limited to information reasonably necessary for the relevant purpose.

We may also disclose information where required by applicable law, legal process, court order, governmental authority, or to protect our legal rights, property, users, or business.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, server, electronic transmission, or method of storing information can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.

The actual retention period may vary depending on the type and purpose of the information.

10. External Links

Our website may contain links to third-party websites, platforms, or services.

These websites operate independently from X-Tech Medical Systems Pvt. Ltd. and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policy of any external website before providing personal information.

11. Children’s Privacy

Our website is intended primarily for healthcare professionals, hospitals, clinics, diagnostic centres, businesses, and other adult users.

We do not knowingly collect personal information from children for purposes unrelated to the operation of our website or provision of our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion of information where legally applicable

• Withdrawing consent where processing is based on consent

• Requesting information about how your personal information is used

• Raising a privacy-related concern or complaint

To exercise any applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you voluntarily provide your contact details for an enquiry or business communication, we may contact you regarding your enquiry, requested products, quotations, services, installation, maintenance, or other directly related business matters.

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

You may request that we stop sending non-essential marketing communications by contacting us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date displayed at the top of this page.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

X-Tech Medical Systems Pvt. Ltd.

Head Office:
Parnasree Palli, Behala,
Kolkata, West Bengal – 700060, India

Factory:
Nandipukur More, Adisaptagram, Railway Level Crossing,
Choto Khejuria, West Bengal – 712121, India

Phone: +91 9883349060

Email: info@xraymachines.in

Website: https://xraymachines.in/

16. Consent

By using our website and voluntarily submitting your personal information through our enquiry, contact, quotation, or other forms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, to the extent permitted by applicable law.

If you do not agree with this Privacy Policy, please discontinue use of the website and do not submit personal information through its forms.